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Our General Terms

All products sold by stradiandirect.com are brand new, unless otherwise indicated and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to stradiandirect.com within 72 hours. When your item is shipped you will receive a notification by email. Because of the nature of the Internet, online ordering your purchase from stradiandirect.com acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Payments:

For US based orders (payment and shipping) we currently accept MasterCard, Visa, American Express, Discover, JCB and Diners Club, debit cards, and prepaid debit cards.

For international orders (payments and shipping) we accept MasterCard, Visa, American Express, Discover, JCB and Diners Club, debit cards, and prepaid debit cards.

You can make a payment for your order from within the shopping cart located on www.stradiandirect.com by selecting “Proceed to Checkout”. This will take you to the checkout page where you can select the applicable payment method for your order based on your location.

Shipping and Delivery:

stradiandirect.com uses the United States Postal service and United States Parcel Service to make sure your order gets to you on time. US addresses normally receive their items within 3-5 business days. International deliveries can take up to 30 days depending on destination.

After an order has shipped, many packages can be tracked on the individual carrier website. You can find tracking information in your order details. Some shipments, such as standard international shipments, are not trackable.

International orders may be subject to customs clearance procedures that can cause delays in delivery.

Cancellations and Returns:

All order changes or cancellations should be reported prior to shipping. Please contact us to make a change or cancellation.

Items may be returned for a replacement or a complete refund within 14 days of receipt.

All returned parts may be subject to quality, operation, and/or performance tests by stradiandirect.com testing facility or by a third party authorized by stradiandirect.com Upon the explained test(s) results, nondefective items may be subject to a 15% restocking fee.
Defective return does not include returns for incompatibility.
stradiandirect.com reserves the right to replace defective parts or to issue a refund if stradiandirect.com sees more fit.

All refunds within 14 days from the time item is received will be of the original value.
There will be no refund for shipping under any circumstances.
All products, unless otherwise stated, are covered by their respective manufacturer’s warranties. Within thirty (30) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer’s warranty process must be followed.

All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, please contact us by email at admin@stradiandirect.com or reply to your order emails, you will obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when contacting us to check on the status of your return. Incomplete or unauthorized returns will be refused and will be returned to you.
This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Warranty, Limits and Exclusions:

There are no expressed or implied warranties except as listed above. stradiandirect.com shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Back Order Policy:

stradiandirect.com will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to admin@stradiandirect.com and we will change it for you.