Full Return Policy

At Stradian Direct, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:

Return Eligibility

  • Condition: Only new, unused items are eligible for return.
  • Return Window: Returns must be initiated within 30 days of the original purchase date.

Return Process

  1. Return Method: All returns must be mailed back to Stradian Direct.
  2. Return Shipping Label: Customers are responsible for covering the cost of the return shipping label.
  3. Return Address: Please ensure that your package is sent to the address provided by Stradian Direct’s support team after contacting us to initiate your return.

Fees and Restocking

  • Restocking Fees: We reserve the right to impose a 15% restocking fee for any returned items.

Refund Processing

  • Refund Timeline: Refunds will be processed within 5 business days of receiving the returned item.
  • Refund Method: The refund will be issued to the original payment method used during the purchase.
Please reach out to Stradian Direct’s customer service team for any additional questions about the return process. Thank you for choosing Stradian Direct!